Refund Policy

Thank you for shopping at Metin2yang.net. We strive to ensure your satisfaction with every purchase made on our website. However, if you are not completely satisfied with your purchase, we are here to assist you.

1. Refund Request Conditions
a. In-Game Currency (Yang): Due to the nature of virtual in-game currency, we do not offer refunds for Yang purchases made on our website. Once Yang is delivered to your account, refunds cannot be issued. This balance can only be used by making purchases on our website.

b. Virtual Products: Refunds are not provided for virtual products purchased from our website. After virtual product delivery to your account, refunds cannot be issued. This includes canceled orders; purchased virtual products cannot be returned.

2. Exceptions
a. Unauthorized Purchases: If you believe there has been an unauthorized purchase on your account, please contact our customer support immediately. We will investigate the matter and assist in resolving unauthorized transactions.

b. Failed Transactions: In cases where payment has been made but the product has not been delivered, please contact our customer support team. We will investigate the issue, and upon verification, delivery of the purchased product will be arranged.

c. Cancelled Orders: If a buyer's order is cancelled, the balance will be automatically refunded to their account on our website. The buyer cannot withdraw the paid amount back to their bank; only sellers can withdraw funds.

3. Contact
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and resolve any issues.

4. Changes to the Refund Policy
We reserve the right to change or update our refund policy at any time. Any changes will become effective when we publish the updated policy on our website.

Please note that this refund policy does not affect your legal rights under applicable consumer protection laws.

Last updated: May 17, 2023

Contact Information:
Email: [email protected]